The COMESA Regional Third-Party Motor Vehicle Insurance (Yellow Card) Scheme has launched a Digital Yellow Card Helpdesk System designed to track all queries reported by users.
The Application which is accessible on https://yellowcardsupport.comesa.int will allow National Bureaux, Primary Insurance Companies and Motorists in member countries to channel all their queries and requests via Email, Phone or walk-ins. This is aimed at streamlining service delivery to COMESA Yellow Card clients and stakeholders in line with the Yellow Card Scheme Strategic Plan 2018 – 2022.
The Yellow Card Scheme is a Third-Party Motor Vehicle Insurance Scheme that aims at facilitating the smooth movement of motor vehicles, persons and goods in the region through the establishment of a common system for the settlement of claims arising from inter-state motorists.
The Scheme is currently operational in 13 countries; namely: Burundi, Djibouti, DR Congo, Eritrea, Ethiopia, Kenya, Malawi, Rwanda, Sudan, Tanzania, Uganda, Zambia and Zimbabwe.
It has been expanded to SADC region and is currently being implemented between Malawi and Mozambique and Zimbabwe and South Africa under the Business to Business (B2B) Arrangement.
Yellow Card operations have been digitalized, a move which has led to an unprecedented annual average growth rate of 15% for the Yellow Card production.